Balancing Efficiency and Empathy—Merpay Looks at New Ways of Leveraging AI to Manage Debt Collection

A Better CS Experience Means a More Valuable User Experience: How to Collaborate Safely and Speedily for Feature Development and Improvement

Employee-Designed Program Connects Mercari’s Members with Executive Mentors Outside Their Regular Reporting Lines

Why Was Mercari CS Turned Into Autonomous Divisions, and What Does This Mean in Concrete Terms? We Asked the Leaders of the Organization

Mercari’s Unwavering Passion for Customer Support: The Tokyo, Sendai, and Fukuoka CS Teams Discuss Their Roles