Ensuring Safe and Secure High-Priced Transactions Through Identity Verification—Behind-the-Scenes Spotlight on eKYC Becoming Mandatory

The Broader Your Toolkit, the More You’ll Shine With AI: Yurino’s AI Question Corner Vol. 3 With @yukita From BizDev

Creating a Marketplace That Attracts First-Timers—The Future Mercari Experience Envisioned by Our Core CX Team

Let AI Handle the Work to Make the Most of People’s Time: Yurino’s AI Question Corner Vol. 2 With PM @jay.kim

Revisiting the Stance of Our Customer Service (CS) Division—Changes at Mercari in Favor of Safety and Security  

One Year Since Deciding to Become AI-Led: Where Mercari Stands Today in Its AI-Native Journey

The First 100 Days of the 100-Member AI Task Force: Productivity Potential Seen Through 33 Roadmaps

Mercari Updates Marketplace Principles, Introducing New Measures for Safety and Security and Publishing White Paper

Mercari’s Unique New Graduate Training Program: Planning the Tokyo Office Sessions and CS Training Session

Leaders Talk! AI/LLM Behind the Scenes Open Door Vol. 4: Transforming the Customer Experience from the Ground Up — @yohei on the Future of Customer Service