Workstyle
At Mercari, our workstyle offers our diverse employees flexibility so that each individual and team can best optimize their performance and demonstrate our four values of Go Bold, All for One, Be a Pro, and Move Fast.
We view our workstyle as something that is constantly evolving to best fit our needs, just like our businesses and organizations. After much exploration, we have arrived at a new answer that draws out the maximum potential in both our members and the organization: a hybrid workstyle that combines the best of the casual encounters and enthusiasm that can only be felt in the office and the efficiency and flexibility offered by remote work.
Where we work
Our basic policy is for employees to work from the office at least two days a week, but we have systems and mechanisms in place to ensure productivity wherever we work. We use tools like Slack and Google Workspace to enable our employees to work efficiently both in person and remotely. Our office is designed to encourage communication and collaboration when in the office.
When we work
Mercari offers a full flextime system, enabling employees to flexibly choose the hours that work best for them.
*However, there are exceptions for certain positions and types of work.
The Systems and Policies
That Support Mercari’s Hybrid Workstyle
Initiatives to accelerate communication
Mercari carries out many initiatives to encourage active communication between employees and boost enthusiasm within the organization.
We hold events on a regular basis, including all-hands meetings providing opportunities to hear information from and speak directly with leadership, lunch & learn and open-door sessions where members can share project updates and knowledge to facilitate learning, and offsites, where teams step away from their work to discuss long-term vision and build trust.
We also encourage employees to take part in team building and club activities to get to know people from all divisions and layers of the organization.
An office that cultivates our culture
Our Tokyo office, Mercari Base Tokyo, is a place that maximizes opportunities for offline communication to cultivate our culture and create new value. It offers plenty of ways to encourage communication—areas for teams to get together and hold ideation sessions, cafes to relax with pour-over coffee in hand, drink corners with tables to hold casual chats, lounge spaces with comfortable couches, and more.
Of course, there are also a variety of work spaces to choose from according to your needs, like booths and pods for online meetings and focus zones to concentrate on your work. Whatever you’re up to today, we’ve got you covered.
Other support systems
Onboarding and talent development
We offer onboarding to help new members hit the ground running, as well as various systems and opportunities to support talent development.
AI applications
Mercari proactively incorporates generative AI and other cutting-edge technologies in our work, including our own internal generative AI tool. We aim to build an environment where we can move fast and make the best decisions based on our clear and constantly evolving guidelines.
Slack communication
Mercari uses Slack as a tool for company-wide communication. As a general rule, interactions on Slack are conducted through open channels in order to maintain a transparent and open environment.
Onboarding and talent development
We offer onboarding to help new members hit the ground running, as well as various systems and opportunities to support talent development.
FAQ
Q.
On office days, how many hours do I need to work in the office?
We set 10 AM to 4 PM as the recommended hours for holding company-wide events. We encourage employees to work at the office for a period of time that overlaps with these hours in order to facilitate collaboration with other stakeholders, but we allow for flexibility based on each individual’s circumstances, as long as they are professional and responsible in their work.
Q.
Are there fixed seats?
Generally, we adopt a free address system, but some of our employees have fixed seats due to the nature of their work. We also have “focus zones,” quiet areas for concentration that anyone can use.
Q.
Is there a limit on transportation expenses?
Transportation expenses can be reimbursed up to 150,000 yen per month, which is the limit for tax-exempted commuting allowance.
Q.
What tools does Mercari use?
Mercari employees use Slack, Google Workspace, Confluence, GitHub, and other tools. For generative AI, we use our internal tool Ellie, which enables employees to use various LLM models all in one place.
Q.
What computers, company phones, and office monitors does Mercari use?
Mercari provides standard Mac and Windows laptops with specifications sufficient for most work at Mercari.
After joining, you can also request a higher-spec laptop if needed to maximize your output and demonstration of our values. We provide company phones to employees who need them for business purposes.
In the office, you can choose from a variety of monitors, including monitors that charge your laptop during use, wide monitors, and 4K monitors.
Q.
Can employees work remotely from overseas?
Mercari generally does not allow members to work remotely from overseas. As an exception, members may work from overseas for a designated period of time if deemed necessary from a business perspective.
Q.
Are employees allowed to do outside work?
We allow outside work, with the expectation that all members will conduct themselves as professionals and give their best at Mercari. Any outside work must be done in compliance with our internal guidelines.
Q.
Will the workstyle policy change in the future?
Our policies are reviewed regularly and subject to updates to meet the needs of the company.
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