Culture

• In order to achieve great success, we need to think outside the box and keep trying new things again and again. If we just do the same things as others, we can never innovate. We continue to take on bold challenges without fearing failure or change to bring Mercari to new heights.
• We commend failure as a step toward success.
• We value each member’s ability to envision their role in achieving our mission and to demonstrate that vision to those around them.
• We deep dive into where we have failed, document lessons learned, and share our findings, regardless of the result. In doing so, the whole organization can learn from what we have attempted in the past and use it to fuel new innovation.

• We prioritize working toward our shared goal of achieving the mission as a group. This allows us to realize greater success than we can as individuals, even if it means going outside of our scope of expertise.
• Each of us demonstrates a diverse set of strengths, trust, and respect for each other, and in doing so we are able to achieve extraordinary results together that would not be possible alone.
• In discussions, we share constructive opinions as professionals.
• We respect decisions made and all commit to their success (disagree & commit).

• We not only demonstrate strong expertise and abilities as professionals in our field, but also hold ourselves to strong ethics and maintain responsible behavior.
• We take ownership of our health (both mental and physical) in order to boost our potential and maximize our output and value-embodying behavior.
• We are always curious and ambitious; we continue to grow by learning and stretching ourselves in our work, overcoming difficulties along the way.
• We do not fixate on continuing to use the same methods and instead use our expertise to contribute toward moving things forward faster.
• We are users of Mercari Group’s services, but also use other companies’ services, and leverage that experience to continuously contribute to improving our own services. We remain committed to taking action as Mercari employees rather than simply giving criticism.

Sustainability

Mercari is a marketplace where items that someone no longer needs are passed on to someone else who needs them. The more people use Mercari, the more of a positive impact we have on the environment. From the experience of reusing items and increasing interest in sustainability, people will gradually take on a more sustainable approach to buying, using, and disposing of items, ultimately leading to a new form of production/sales and changes all along the value chain. As the concept of “planetary boundaries,” referring to the limits of our earth’s resources, is becoming more widespread, we hope to continue generating a positive impact on the environment through our business. We use the phrase “planet positive” to express this desire to help solve environmental issues as we work to create a world where anyone can demonstrate their potential.

Inclusion & Diversity 

There is more diversity in the world than any of us can imagine.
Gender identity, gender expression, sexual orientation, religion or creed, neurological characteristics, physical ability, ethnicity, nationality, race, and age are just a few of a countless number of diverse backgrounds people can have.
Mercari respects everyone regardless of their background or attributes.
Furthermore, we intend to realize a world where no one’s possibilities are limited by their background, and everyone is able to have transactions with everyone else, having the means to create value freely.
To that end, Mercari Group strives to develop inclusive products and services. In order to develop products and services that are easy to use for as many people as possible, the people building them must be diverse, and the company must have a culture of inclusion.
That is why we focus on inclusion and diversity inside the company as well. We understand differences both visible and invisible to the eye and promote inclusion and diversity that is true to Mercari.

Trust & Openness

Mutual trust is very important to Mercari.
Based on the premise of trust, information is kept transparent, and the organization is built flat.
Even as the organization continues to expand, and we continue to introduce scalable mechanisms to promote diversity, we work to keep internal rules to a minimum.
Furthermore, we respect diverse opinions because we believe that allowing members to take the initiative in deciding their approach and actions helps create personal growth, a stronger organization, and greater agreement with decisions made.
While respecting diverse opinions, we don’t get bogged down in endless consensus-building; we make decisions swiftly, and invest our best efforts toward ensuring the success of the decisions made.
The Mercari service itself is supported by our users, business partners, merchants, and many other stakeholders; mutual trust forms the foundation on which our service stands.
Mercari values trust and openness in growing both our organization and our business.

Customer Perspective

As service providers, we actively use Mercari Group’s services and put ourselves in the shoes of our users, imagining how they may feel every step of the way.
We build trust with our users and other stakeholders from both a short-term and a long-term perspective.
As written in our central idea, we pursue four elements in all aspects of the user experience: “safe and reliable,” “easy for all,” “more fun each time,” and “do good, feel good.” Through this, we support our users to live their lives more freely and creatively.